If you are unhappy with our products in any way, they can be returned for a refund or exchange within 14 days of receipt provided they are in a saleable condition.
In the event of a return please contact us first at firstname.lastname@example.org
If a refund is approved, this will be processed and a credited back to the original method of payment.
We are happy to exchange items - subject to availability. In case we cannot offer you a direct replacement, you will have the choice of receiving a credit note, a refund to the value of the item at the time of purchase or your choice of an alternative product.
All items should be returned within 14 days to us at:
Hallesches Haus GmbH
Tempelhofer Ufer 1
You will be responsible for all extra postage costs incurred in an exchange except where an item is faulty.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from the refund.