Terms & Conditions

If you are unhappy with our products in any way, they can be returned for a refund or exchange within 14 days of receipt provided they are in a saleable condition.

In the event of a return please contact us first at store@hallescheshaus.com


If a refund is approved, this will be processed and a credited back to the original method of payment.

We are happy to exchange items - subject to availability. In case we cannot offer you a direct replacement, you will have the choice of receiving a credit note, a refund to the value of the item at the time of purchase or your choice of an alternative product. 


  • Sales of all sale items (those with a reduced price) are final - we are happy to offer a credit note or exchange only against sale purchases.
  • We do not accept returns on cosmetic products for hygiene reasons - conditions above do not apply.
  • Sales of vintage or custom items are final - we do not offer a refund or exchange - conditions above do not apply.

All items should be returned within 14 days to us at:

Hallesches Haus GmbH
z. Hdn Rückgaben
Tempelhofer Ufer 1
Berlin, 10961

You will be responsible for all extra postage costs incurred in a return except where an item is faulty.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from the refund.